Privacy Statement

Introduction James-Morrow Home Entertainment Systems is committed to fully protecting your privacy. This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data and keep it safe. It’s likely that we’ll need to update this Privacy Notice from time to time. We’ll notify you of any significant changes, but a revised policy will always be available on our website. All data is processed or held within the scope of the General Data Protection Regulation (GDPR). We collect information from you
  • When you visit our website and use your account to buy products and / or services.
  • When you visit our website and purchase goods and / or services and checkout as a guest user.
  • When you create an account on our website.
  • When you purchase products and / or services in store.
  • When you purchase goods and / or services by phone.
  • When you interact with us via social media.
  • When you contact us by any means with queries, complaints etc.
  • When you ask us to email you or telephone you with information about the products we sell or our services.
  • When you enter any competitions we run.
  • When you review any products we sell.
The personal data we collect We collect personal information directly from you, such as your name, address, email address, phone number and other contact information. We also collect transaction information about products you purchase, prices, your method of payment and your payment details. How we use your personal data and why We use your personal information to fulfil our contractual obligations with you. We may also contact you using your personal data when you have consented for us to do so. Some examples of this are as follows:
  • To process any orders you place via our website or make in-store.
  • To maintain an accurate record of your purchase history with us.
  • To respond to queries and complaints.
  • To protect our business and your account from fraud and other illegal activity.
  • We may contact you to provide product support or to make you aware of safety issues such as a product recall.
  • To contact you about new product releases, special offers, promotions etc
  • If we needed to contact you when there was a legal obligation to do so.
Of course, you are free to opt out of any or all of the above, at any time. How long we keep your personal information We will only use your personal information for as long as necessary for the purpose for which it was collected. Who might we share your information with? We share your information with the following service providers: payment gateways, manufacturers, insurers, delivery couriers and service technicians. We only work with service providers who meet our standards on the processing of data and data security. We may transfer your personal information to other organisations in certain scenarios, for example when you apply for credit or if required to do so by law. Also, under any code of practice by which we are bound, or we are asked to do so by a public or regulatory authority.  We may share information with fraud prevention agencies, or if we necessary, share information in order to exercise or protect our legal rights, users, systems or services. Keeping your personal information safe James-Morrow  implements technical and organisational security measures to protect the personal information supplied by you against loss, destruction, and any unauthorised access by third parties. We ensure that all partners we work with act in compliance with the General Data Protection Regulations (GDPR). Your rights relating to your personal data
  • You have the right to request what personal information is held about you and our reasons for processing it.
  • The correction or update of your personal data.
  • That data we hold about you is deleted.
  • The right to object to the processing of your personal data.
  • The right to restrict processing of your personal data.
Please note, this is not an exhaustive list and the above may not necessarily apply in all circumstances. Questions and queries about this privacy policy Please contact dp@james-morrow.com or write to: Data Protection James-Morrow Home Entertainment Systems Ltd 1 Home Street Edinburgh EH3 9JR If we are unable to resolve your query satisfactorily, you may also contact the information commissioner enquiries@itspublicknowledge.info or write to: Scottish Information Commissioner, Kinburn Castle, Doubledykes Road, St Andrews, Fife KY16 9DS Further information is available at www.itspublicknowledge.info This notice was last updated on 26/06/2018.

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Visit Our Store

1 Home Street
Edinburgh
EH3 9JR

10am – 6pm Monday to Saturday
12pm – 5pm on Sunday

There is ample metered parking in the area and 2 car parks nearby. For collecting and dropping off items, there is a loading bay directly outside. We will be delighted to load up your vehicle for you.

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